Who we are

Our website address is: https://lotusleaf.ch.

Scope of Application

These Terms apply to all orders placed by customers via this website. Any conflicting or supplementary terms proposed by the customer shall not apply unless expressly agreed to in writing.

Products and Description

The products offered on this website are handcrafted items, including but not limited to ceramics, lacquer paintings, and greeting cards.

Due to the artisanal nature of these goods:

  • Variations in color, shape, size, and texture may occur.
  • Such variations do not constitute defects.

Product images and descriptions are provided for illustrative purposes only. While we strive for accuracy, we do not warrant that product representations are entirely error-free.

Prices and Payment Terms

All prices are stated in Swiss Francs (CHF) and include statutory VAT, unless otherwise indicated.

We reserve the right to modify prices at any time. The prices applicable at the time of order placement shall apply.

Accepted payment methods include, but are not limited to:

  • Credit/Debit Cards
  • PayPal
  • Other secure payment providers as indicated on the website

Payment is due immediately upon order confirmation.

Conclusion of Contract

The presentation of products on this website does not constitute a legally binding offer, but rather an invitation to place an order.

By placing an order, you submit a binding offer to purchase the selected products. A contract is formed only upon our explicit acceptance, which may be confirmed via email.

We reserve the right to refuse or cancel any order at our sole discretion, particularly in cases of:

  • Suspected fraudulent activity
  • Product unavailability
  • Pricing or typographical errors

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Shipping and Delivery

We deliver within Switzerland and internationally, subject to availability.

  • Delivery times are indicative and not guaranteed.
  • Shipping costs are displayed at checkout.
  • For international deliveries, the customer is responsible for any customs duties, taxes, or import charges.

Risk of loss or damage passes to the customer upon delivery of the goods.

Right of Withdrawal (Cancellation Policy)

Customers residing in jurisdictions where mandatory withdrawal rights apply may withdraw from the contract within fourteen (14) days of receipt of the goods, without stating any reason.

To exercise this right, the customer must notify us in writing within the withdrawal period.

Exclusions:

  • Customized or personalized goods
  • Goods not suitable for return due to their nature

Returned items must be unused and in their original condition. The customer bears the cost of return shipping unless otherwise required by law.

Returns and Refunds

Refunds will be processed upon receipt and inspection of the returned goods.

We reserve the right to refuse refunds if the returned items do not comply with the return conditions.

Intellectual Property Rights

All content on this website, including but not limited to text, images, graphics, logos, and product designs, is protected by intellectual property laws.

Any reproduction, distribution, or use without prior written consent is strictly prohibited.

Limitation of Liability

To the extent permitted by Swiss law:

  • We exclude liability for indirect, incidental, or consequential damages.
  • Our liability shall in any case be limited to the purchase price of the goods concerned.

Nothing in these Terms shall limit liability for gross negligence, willful misconduct, or liability that cannot be excluded under applicable law.

Data Protection

We process personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP).

For further information, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland, excluding conflict of law principles.

The competent courts at the registered seat of the company shall have exclusive jurisdiction, unless mandatory law provides otherwise.

Severability Clause

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Amendments

We reserve the right to amend these Terms at any time. The version published on the website at the time of the order shall apply.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.